Contact Us
1. Rider and driver support
The fastest way to reach us is through the Throo app.
In the app: open Help to browse support topics or send us a message about a specific trip.
By email: support@ridethroo.ai
By phone: (608) 924-5940, 10am-7pm ET daily
If you are writing about a specific trip, including the date and approximate time of the ride helps us locate it faster. You do not need your trip ID.
2. If you are in immediate danger
Call 911 first. Then contact us so that we can act on the driver's or rider's account.
3. Reporting a safety or conduct concern
Throo maintains zero tolerance policies covering drugs and alcohol and covering discrimination.
If you believe a driver has violated either policy, you can report it through any of the channels in Section 1. The full policies, what happens after you report, and what to expect are published at https://ridethroo.ai/zero-tolerance.
When we receive a complaint alleging a violation of either zero tolerance policy, the driver's access to the platform is suspended immediately while we investigate.
4. Contacting your regulator
If you are not satisfied with how we have handled your complaint, you may contact the agency that regulates for-hire transportation in your area. We ask that you contact us first so that we have an opportunity to resolve the matter.
Pennsylvania
Pennsylvania Public Utility Commission — Bureau of Consumer Services
Toll-free: 1-800-692-7380
Website: puc.pa.gov
Informal complaints may be filed online at puc.pa.gov
Mail: 400 North Street, Harrisburg, PA 17120
Washington, DC
District of Columbia Department of For-Hire Vehicles
Phone: (202) 645-7300
Website: dfhv.dc.gov
Address: 2235 Shannon Place SE, Suite 2001, Washington, DC 20020
New York City
New York City Taxi & Limousine Commission
Phone: 311 (within New York City) or (212) 639-9675 (outside New York City)
Online: 311 Online at nyc.gov/311
Mail: 33 Beaver Street, New York, NY 10004
Web: nyc.gov/tlc
The TLC requires a complaint about a TLC-licensed driver or vehicle to be filed through 311 in order for the TLC to act on it. New York City service is provided by Zerocommission LLC under TLC Base License No. B03757.
5. Legal and other inquiries
Legal notices and disputes: compliance@tada.global
Copyright and intellectual property notices: compliance@tada.global
Privacy requests: see our Privacy Policy at https://ridethroo.ai/privacy
6. Company information
TADA Mobility (USA) LLC, a Texas limited liability company
28-07 Jackson Ave. #09-117, Long Island City, NY 11101
A subsidiary of MVLLABS Pte. Ltd. (Singapore)
New York City service is provided by Zerocommission LLC under TLC Base License No. B03757.